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In this business there are two kinds of saves. There’s the emergency, where you happen to be standing in the right place at the right time and you’re the one turning the faucet off before it floods the floor. Those make great stories, like the time I caught a burst pipe at a client warehouse … Read more

Every fall I have the same conversation with facility managers. The flu starts making its way through the office, one person brings it in, and a week later half the floor is out or dragging. Most people treat that like weather, something that just happens. But it doesn’t have to. Just like your employees get … Read more